Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how Troy Company Inc collects, uses, and shares personal information when you submit an inquiry through our online preliminary form. This policy applies specifically to the data collected via our preliminary inquiry form and related email communications. We are commited to protecting your privacy and handling your information responsibly.

2. Information We Collect

  • Information you provide directly through our preliminary form:
    • Troy Company Inc does not collect any other additional information from the use of Troy Company Inc website.
  • Information related to communications:
    • We retain the information you provided along with any communications we have back and forth via email.
  • Information related to projects and website use.
    • Project Documentation
      • We document projects that we have worked on, which may include images of the completed work. When a project is displayed on our interactive map, an exact or approximate pin indicating the project's specific or general location (which may include precise address coordinates) is placed on the map. We collect and display this location information for the purpose of showcasing our portfolio.

3. Use of Information

We use the information we collect for the following purposes:

  • To respond to your preliminary inquiries.
  • To evaluate potential candidates.
  • To communicate with you regarding your inquiry.
  • To showcase our completed projects on our website, including through images and interactive map, to demonstrate our capabilities and experience by displaying their exact or approximate locations.

4. Sharing of Information

  • Email Service Provider:
    • Your information is transmitted via unencrypted email to our designated email address. In any case that we contact you, your email provider and our email provider will have access to transmitted data.
  • Internal Access
    • Authorized personnel within our company may access your information to respond to your inquiry.
  • Legal Compliance:
    • We may disclose your information if required by law or to comply with legal processes.
  • No sale or Sharing for Targeted Advertising:
    • We do not sell or share your personal information with third parties for targeted advertising purposes.

5. Data Security

  • Unencrypted Email:
    • Please be aware that the information you submit through our online form is transmitted via unencrypted email. This means that the information may be vulnerable to interception during transmission. We strongly advise against submitting sensitive personal information through this form.
    • We are not responsible for the security of information transimtted via unencrypted email.
  • Data Retention:
    • We retain your information for as long as necessary to fulfill the purposes outlined in this policy, or required by law.

6. Your Rights and Choices (California Residents)

  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
    • If you are a California resident, you have the following rights:
      • Right to Know: You have the right to request information about the categories of personal information we collect, the purposes for which we collect it, and the categories of third parties with whom we share it.
      • Right to Delete: You have the right to request the deletion of your personal information.
      • Right to Correct: You have the right to request the correction of inaccurate personal information.
      • Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information as defined by the CCPA/CPRA.
      • Right to Limit Use and Disclosure of Sensitive Personal Information: We do not collect sensitive personal information.
      • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
  • How to Exercise Your Rights:

7. Your Rights Regarding Project Documentation on Our Map

  • If your completed project is displayed on our interactive map with an exact pin, and you would like to request that the specific location pin associated with your project (i.e., your address) be removed from our interactive map, please contact us at admin@troyco.com or call our office at (310) 777-8811. We will review your request and take appropriate action to remove the exact pin from the public-facing map.

8. Children's Privacy

Our services are not intended for children under the age of thirteen. We do not knowingly collect personal information from children under the age of thirteen.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

10. Contact Information

If you have any questions about this privacy policy, please contact us at: admin@troyco.com

Cookie Policy

1. What are cookies?

Cookies are small text files that are placed on your device (computer, smartphone, etc.) when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

2. How we use cookies

We use cookies for the following purposes:

  • Session Cookies: We use session cookies to maintain your session state and enable core website functionality. These cookies are essential for the website to function properly.
  • CSRF Protection: We use a CSRF token cookie to protect our website from Cross-Site Request Forgery attacks. This cookie helps to ensure the security of our forms

3. Types of cookies we use

  • Essential Cookies: These cookies are necessary for the website to function. They include session cookies and CSRF protection cookies.

4. Cookie Management

Because we employ essential cookies, that are used for the basic functionality of the web page, and for the security of the web page, we do not provide the option to turn off these cookies.

5. Security

We use the following security measures to protect the cookies that we use: httponly: Prevents JavaScript from accessing the cookie. secure: Ensures that the cookie is only transmitted over HTTPS. samesite=Strict: Prevents the cookie from being sent with cross-site requests.

Your California Privacy Rights

As a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights include:

  • Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You have the right to request that we delete personal information that we have collected from you.
  • Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
  • Right to Opt-Out of Sale or Sharing: Because we do not sell or share data to third parties, this is not applicable.

How to Exercise Your Rights:

  • To exercise your rights under the CPRA, please contact us at admin@troyco.com.
  • Data Security: We implement reasonable security measures to protect your personal information, including the use of secure cookies and security headers.